Shipping & Delivery
Fast, tracked delivery across the UK.
Delivery Options
| Option | Delivery time | Price |
|---|---|---|
| Standard Delivery | 2 to 3 working days | FREE on orders over £50, otherwise £2.99 |
| Express Delivery | 1 to 2 working days | £3.99 |
| Next Day Delivery | Next working day, before 1pm | £9.99 |
Delivery times are counted from the day your order is dispatched. Choose your option at checkout, where you’ll see the exact cost before you pay.
Dispatch Times
- Order before 1pm Monday to Friday and we’ll dispatch the same day. This also applies to Next Day Delivery.
- Orders placed after 1pm, at weekends or on bank holidays are dispatched on the next working day.
- Working days are Monday to Friday, excluding UK bank holidays.
- During busy periods (such as Black Friday and Christmas), dispatch may take a little longer. We’ll let you know at checkout.
Where We Deliver
We deliver to addresses across the UK, including Northern Ireland. Delivery to the Scottish Highlands and Islands, Isles of Scilly and other remote areas may take 1 to 2 extra working days.
We currently deliver within the UK only.
Tracking
As soon as your order is on its way, we’ll email you a tracking number so you can follow your parcel.
Delivery to Work
No problem. Just enter your workplace address at checkout. Please make sure someone is available to receive the parcel.
Click & Collect (Free)
Prefer to pick up in person? Choose Click & Collect at checkout and collect your order from our store in Exmouth, Devon【请填写完整门店地址】. We’ll email you when it’s ready, usually within 1 to 2 working days. Please bring your order confirmation and photo ID. 【请填写营业时间】
If Something Goes Wrong
Your parcel is our responsibility until it reaches you.
Lost or delayed? If your order hasn’t arrived within 5 working days of the estimated date, email help@caramelclothing.co.uk with your order number. We’ll chase it with the carrier, and if it can’t be found, we’ll send a replacement or give you a full refund.
Damaged on arrival? Contact us within 30 days with your order number and a photo. We’ll replace it or refund you.
Missed delivery? Your carrier will leave a card or arrange redelivery or collection from a nearby point. If you’re unsure, please check with neighbours or safe places first.
Wrong address? Contact us as soon as possible. We can only change it if your order hasn’t been dispatched yet.
Returns
Need to send something back? See our Returns & Refunds page for how it works. If you return an order, we’ll refund the standard delivery cost you paid, less a £2.99 returns fee (waived for faulty, damaged or incorrect items, and for exchanges). Any extra paid for Express or Next Day delivery is non-refundable.
Questions?
Email us at help@caramelclothing.co.uk. We usually reply within 1 working day.